Technical Support (Mekari Desty) - Jakarta

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Coordinate with Account Manager, Customer Support, and other commercial stakeholders by clarifying the customer’s complaint.
• Provide technical support and win-win solution to customers for any issues that arise with the use of our products.
• Validate all issues being escalated.
• Coordinate with Product and Engineering Team to resolve product problems.

Requirements

• Candidate must possess at least a Bachelor's Degree Information System, Logistics Management, or equivalent.
• Fresh graduates are welcome to apply.
• Have basic knowledge in Logistic, Accounting Information System and E-Commerce ecosystem.
• Have work experience, esp. in e-commerce field will be a plus point.
• Familiar with MySQL will be a plus point.
• Proficient in English (both written and spoken).
• Good analytical and problem-solving skills.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/FAQMekariHiringENG or bit.ly/FAQMekariHiringINA to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!