PC TECH SUPPORT -

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: IT - Customer Service

FTE: 1.00

Full Time

Shift: Days

Position Summary:

Provide PC workstation support to the computer user population. Assume responsibility for the installation and correction of hardware and software problems at the end-user level. Ensures adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.

Detailed Responsibilities:

• STANDARDIZATION - Participate in the Hospitals hardware and software standardization efforts as appropriate and assigned
• INSTALLATION - Responsible for the installation and implementation of PC and Workstation systems as they pertain to PC's
• ASSIST - Assist PC and Workstation users with hardware/software and network problems as they pertain to PC's
• ASSIST - Responsible for assisting in the implementation of the client side of PC Client/Server applications
• DOCUMENT - Prepare documentation for computer programs modified and developed
• ASSEMBLE - Ability to completely disassemble and reassemble PC hardware with minimal assistance
• ASSIST - Provide assistance to IT Analysts in finding suitable resolutions to hardware and software problems
• MAINTENANCE - Assist in the care and maintenance of department facilities, equipment, and supplies
• DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops

Qualifications

Education:

Essential:

• Vocational or Technical

Nonessential:

• Bachelor's Degree

Essential:

Education specialization:

• Related - Post High School

Nonessential:

• Related Discipline

Experience:

Essential:

Computer science, electronics or related field 2 years directly related experience

Nonessential:

3 years directly related experience

Credentials:

Essential:

• Not Applicable/Not Required

Physical Conditions:

Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work.

Essential:

Working conditions:

• Minor Hazard - physical risks, dirt, dust, fumes, noise
• Tuberculosis testing is completed upon hire and additionally as required