Scheduling Specialist Cancer Center

The Cancer Center Scheduling Specialist at St. Charles Health System is responsible for scheduling appointments for medical oncology, radiation oncology, infusion procedures, office visits, referrals, and diagnostic exams. Additional duties may include any or all of the following: Patient registration, information retrieval, insurance authorizations, charge capture and other duties. The Scheduling Specialist must maintain excellent customer service relations with patients, hospital staff, office staff and physicians. This position does not directly supervise any other Caregivers.

Essential Functions And Duties

Schedules inpatient/outpatient procedures and appointments as ordered by the patient’s physician or authorized designee. Schedules multiple appointment types including: new patient visits, infusion/chemotherapy services, radiation therapy services, medical oncology services, physician referrals, imaging studies, blood transfusions, and other procedures. Coordinates patient care with outside facilities.

Demonstrates excellent customer service skills and handles high volume of calls.

Understands medical terminology and procedures.

Responsible for communicating pertinent information related to procedures. Accurately process written orders, enters appointments into scheduling system. Prioritizes work to ensure all details are addressed and proper documentation is input into system.

Responsible for accurate patient registration. Pre-registers the patient in the registration system, collects patient demographics, insurance information and collects required co-pay/deposits. Processes payment accurately, and completes daily deposits. Understands how to perform RTE (real time eligibility) for insurance benefits. Assists with prior authorization when needed.

Retrieves and scans patient records and forms into appropriate EMR systems.

Prepares physician reports and correspondence.

Responsible for accurate charge entry and performs review of charges.

May be required to cover responsibilities in Bend and Redmond sites.

Assists with special projects as needed.

Supports the vision, mission, and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

Education

Required: High school diploma or GED.

Preferred: Associates degree or higher.

Licensure/Certification/Registration

Required: N/A

Preferred: N/A

Experience

Required: Minimum one (1) year experience in customer service work. Knowledge of medical terminology and procedures.

Preferred: One (1) year working in a physician’s office, medical clinic, or hospital setting. Experience in scheduling and registration. Oncology/ medical office practice experience.