Johnnie-O Wingman: Customer Engagement Specialist

Johnnie-O Wingman: Customer Engagement Specialist

We believe that our brand is only as happy and healthy as its customers! Therefore, the Wingman – Customer Engagement Specialist plays a critical role in the success of the entire company. The perfect Customer Engagement Specialist is an advocate for our customer, striving to deliver superior service and to create a fantastic experience. We desire someone who is ready to take on a variety of responsibilities and be able to execute at a high level. This position allows an individual to experience and learn many areas of the company.

Johnnie-O is a branded lifestyle apparel company, founded in Santa Monica, CA, that embodies living your best life. Its blend of Southern California lifestyle coupled with a hint of East Coast tradition and Midwest grit creates a truly distinct point of view within the lifestyle apparel industry.

The Johnnie-O brand is both a personality and an experience that can be described as fun, fresh, tongue-in-cheek, accessible, active, and family-oriented. Johnnie-O has experienced tremendous growth in the past few years.

Location: Johnnie-O office in Raleigh, NC

Schedule: Full-time

Compensation: See below – DOE

Start Date: September 2026 or ASAP

We are looking for someone who will demonstrate the following qualities:

• Strong work ethic
• Excellent communication and people skills
• Effective verbal and written communication skills
• A flexible and versatile team player willing to go above and beyond when needed
• Morning person – role will require early mornings, as early as 8 am EST
• Sales -friendly naturally engaging with strong interpersonal skills
• Demonstrates respect, flexibility, and tact; excellent listening, reasoning, and negotiating skills
• The maturity, savvy, and good humor necessary to meet the challenges of a fast-paced work environment
• Highly detail-oriented and organized
• Ability to assess and resolve a wide range of issues in creative ways
• Ability to take initiative in problems that arise and recommend processes to improve the customer experience
• Full Circle ERP and Apparel industry - a plus
• Candidate should have a BA/BS
• Preferred: Intermediate Excel skills; Experience with B2B platform, eCommerce platform, and/or ERP system, especially order entry, inventory reconciliation, and returns processing

Roles & Responsibilities:

• Primary role will be to be the Johnnie-O Wingman
• Serve as the front line, on-call resource for multi-channel customer base via phone, email, chat and in-person
• Quickly and thoroughly solve problems for all customer transactions that do not go 100% as planned
• Data entry including, entering and adjusting orders, issuing invoices/credits, locating orders/invoices
• Order management in multiple systems
• Support the Operations/Marketing/Ecommerce/Sales teams on special projects
• Support Johnnie-O events and other activities as needed
• Availability during peak season required
• Some evening, weekend and holiday work required
• Carrying out alternate duties and taking part in special projects as assigned

Johnnie-O offers a challenging career coupled with a competitive compensation and benefits package. You may also be eligible to participate in a discretionary annual bonus incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.