Dutch Medical Devices Customer Agent in Porto | 2000 Euros Welcome Bonus

Advance Your Career in Customer Support – Medical Devices Project!

Are you passionate about delivering exceptional customer service and making a positive impact in the healthcare industry? Join a supportive and international team where you'll assist customers with medical device products and services. If you're detail-oriented, empathetic, and enjoy solving problems, this is an excellent opportunity to grow your career in a meaningful and fast-paced environment.

Role Overview:

As a Customer Specialist for a Medical Devices Project, you'll be the primary point of contact for customers, providing assistance with product inquiries, orders, accounts, and general support. Through phone, email, and digital communication channels, you'll ensure customers receive accurate information, timely solutions, and a high standard of service while supporting a globally recognized healthcare brand.

Key Responsibilities:

• Deliver professional customer support via phone, email, chat, and other digital communication channels.
• Assist customers with product information, account inquiries, orders, deliveries, and service-related requests.
• Provide clear guidance on company products, services, and support processes while ensuring compliance with internal procedures.
• Resolve customer inquiries efficiently, escalating technical or complex cases to the appropriate teams when required.
• Accurately document customer interactions, actions taken, and case resolutions using internal systems.
• Maintain a customer-focused approach by delivering timely, empathetic, and solution-oriented support.
• Collaborate with internal departments to ensure efficient issue resolution and a seamless customer experience.
• Meet established quality, productivity, and service-level targets while maintaining high customer satisfaction.
• Stay up to date with medical device products, company policies, regulatory requirements, and best practices through ongoing training and development.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (C1 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Hybrid Work: Balance the best of in-office collaboration and remote flexibility

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!