Italian Travel Customer Support in Porto | Fixed Shifts

Begin Your Career in Travel Customer Support!

Passionate about travel and helping others? Join a global, customer-centric team where you'll play a key role in delivering outstanding travel experiences. If you thrive in a fast-paced environment, enjoy solving problems, and love assisting customers, this is the perfect opportunity to build your career in the travel industry.

Role Overview:

As a Travel Customer Specialist, you'll assist travelers before, during, and after their trips, ensuring every journey runs as smoothly as possible. From managing reservations and itinerary changes to resolving travel-related concerns, you'll provide professional support across multiple communication channels while delivering an exceptional customer experience.

Key Responsibilities:

• Deliver exceptional customer support via phone, email, live chat, and other digital communication channels.
• Assist customers with reservations, booking changes, cancellations, and a variety of travel-related requests.
• Provide accurate information about flights, accommodations, transportation services, travel policies, and additional travel products.
• Resolve customer inquiries and issues efficiently while ensuring a positive and personalized service experience.
• Manage customer cases in line with company procedures, escalating complex situations when necessary.
• Maintain accurate records of customer interactions, actions taken, and case resolutions using internal systems.
• Handle customer concerns with empathy, professionalism, and a solution-focused approach.
• Stay informed about travel services, company policies, industry trends, and new products through continuous learning.
• Collaborate with internal teams and travel partners to deliver timely and effective solutions for customers.

Requirements:

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!