Customer Support Centre Advisor - Customer

12 months Fixed Term contract to cover the postholder's secondment

£26,847 to £30,515 per annum, pro-rated (career graded)

1 x Part time role:

25 hours – 12am – 5pm Monday to Thursday, 11.30am - 4.30pm on Friday

Quote from Hannah a recent new starter

“I joined Teignbridge as a Customer Support Advisor three months ago, and I am really enjoying the role. The training has been comprehensive, and the team have all been extremely welcoming and encouraging. I love how varied the position is, and that I have the opportunity to make a real difference to residents within my community.”

Do you thrive on variety, enjoy a challenge, and love all things customer-oriented?

We’re looking for a part time Customer Support Centre Advisor who is passionate about delivering outstanding service and resolving customer enquiries at the first point of contact. You’ll be part of a friendly, multi-disciplined team where customer focus drives our performance and continuous improvement.

What You’ll Do:

• Provide exceptional front-line customer service across all service areas and access channels.
• Resolve routine enquiries efficiently and empathetically.
• Take ownership of customer interactions, especially in emotive situations, empowering and influencing customers toward positive outcomes.

• Experience in inbound/outbound contact centre environments or similar customer-facing roles.
• Confidence in handling challenging conversations with professionalism and care.
• GCSEs in English and Maths at Grade C / Grade 4 or above, or equivalent competency gained through work experience and learning.

You’ll enjoy working as part of a supportive team, helping us deliver our vision of making Teignbridge a healthy and desirable place where people want to live, work, and visit.

We are proud to be an equal opportunities employer, committed to building a diverse and inclusive organisation. We welcome applications from all qualified candidates, regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. We also welcome applications from military veterans and their families.

We can offer:

• Generous Local Government Pension Scheme.
• Hybrid and flexible working – Part office based, and part home based.
• Free car parking (we also have close access to a mainline train station).
• A refurbished modern zero carbon emissions office space.
• Generous annual leave and wellbeing package.
• Heavily discounted membership at Teignbridge District Council Leisure Centres.
• Opportunities for career and self-development.
• 24/7 employee discount access and employee assistance support.

• Have a good level of literacy and numeracy – equivalent to GCSE Maths and English at Grade C (4) or above.
• Bring relevant experience or transferable skills, with the ability to learn quickly and adapt to new challenges.
• Pay close attention to detail and remain calm and composed under pressure, especially in challenging situations.
• Excel in customer service, with clear and accurate communication skills when engaging with colleagues, the public, and partner agencies.
• Enjoy working collaboratively and contributing to team goals and shared success.

Closing Date: 6 th September @ midnight

Interview Dates: 9 th September 2026 (Wednesday)

No agencies please