Customer Service & Sales Representative

TSA Group is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands across multiple call centres in Australia and the Philippines.

We're a purpose-driven business with a clear mission: to revolutionise the way people connect and communicate with brands, creating experiences that people love.

Who You'll Work With

As Customer Service Sales & Sales Representative for our client IAG, you will be the voice representing our most trusted insurance partner, NRMA. You'll form new relationships with customers and strengthen existing ones by discussing a range of policies, educating them to make informed decisions on protection and prevention. You will be focused on providing a positive customer service experience, and where required, achieve sales and retention outcomes.

This role offers you the chance to build strong connections with customers, ensuring they receive the highest level of customer experience throughout their journey with IAG & NMRA. It's an excellent entry-level opportunity with continued support and development.

What You'll Be Doing

• Handling a high volume of inbound calls, helping customers with their insurance needs.
• Use effective communication skills to build rapport and provide engaging customer experiences.
• Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA)
• Be flexible with hours to ensure we're available when our customers need us.

Key Details

• Start with a base salary of $55,800 + Super, with the opportunity to earn monthly performance incentives of $300- $500 + Weekend Penalty Rates
• Be rewarded for working weekends, with an attractive hourly rate: Saturday: $35.30 per hour & Sunday: $42.36 per hour
• Training : You’ll begin with a 9-week paid training period, working Monday to Friday
• Work Set Up: After training, you’ll transition into a rotating roster between Monday – Sunday, 7:00 AM – 8:00 PM.
• Hybrid work options are available once training is complete, with up to 4 days working from home (subject to competency and performance approval)

Why You'll Love Working with Us

• Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed.
• Meaningful Work: Support customers by helping them make informed decisions about policies that best suit their needs.
• Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, gym memberships and more.
• Career Growth: Receive ongoing professional development, career progression, and 9 weeks fully paid comprehensive training to set you up for success.

What Makes You Perfect For This Role

• Must be based in Perth.
• Excellent communication skills with the ability to listen, empathise, and engage in friendly conversation.
• Strong computer literacy and multi-tasking abilities.
• Self-motivation and a desire to push yourself to new heights.
• Openness to learning new skills, implementing them, and celebrating your successes.
• Resilience and the ability to perform at your best.
• A solution-oriented mindset, always ready to solve problems.
• A fixed internet connection and a suitable work-from-home setup.

If you're ready to take the next step and build a career in a vibrant workplace while, we want to hear from you! We will have groups starting as early as August so submit your application and our recruitment team will be in touch soon!

Why You’ll Love Being Part of Our Team

• #TSAWays: 🎉 Join a unique culture that's all about growth, recognition, and fun!
• Career Growth: 📈 Climb the ladder with opportunities for internal progression.
• Great Training: 🎓 Enjoy full training with ongoing coaching and development.
• Recognition: 🏆 We celebrate our people with vibrant and rewarding programs.
• Supportive Team: 🤗 Be part of a fun, friendly, and supportive team.
• Flexible Schedule: 🕒 Experience a healthy work environment with a flexible schedule.

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognise and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organisation.

If you are an Indigenous candidate and would like support with your application, please contact [email protected] for assistance.

Join Us!

Check out the links below or just press that apply button and we'll show you everything!

• Website: TSA Group
• Instagram: tsa_group_
• LinkedIn: TSA Group Australia

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [email protected].