Access Specialist I - Oncology

The schedule is Monday-Friday 8:00am-4:30pm. You will be required to cover the clinics at Brent Lane, 9-Mile, and Gulf Breeze.

The Access Specialist serves as the single point of contact for referring physicians and new oncology patients. This position is responsible for receiving all incoming phone calls, web requests, and referral sources and following through with and relevant inquiry information to appropriate clinical team. The scope of responsibility begins with initial inquiry and extends through the start of treatment ensuring that all aspects of facilitating patients diagnostic, ambulatory, and treatment scheduling from the Oncology practice is orchestrated to meet each individual patient needs. The patient needs will be initiated by order placement to Oncology Access Specialist workflow. This position will maximize patient experience and operational workflow within both the Oncology practice as well as BH Infusion Centers. This position will work directly with practice leadership. In order to ensure superior service and appropriate patient care, all pre-appointment requirements including scheduling, authorization, price estimation, financial counseling and pre-registration will be coordinated by this position.

Responsibilities

• Accountable for scheduling all BMG Oncology patients for BH infusion and diagnostic service, as well as return ambulatory appointments.
• Monitors, documents and completes any insurance verification (benefit) requirements.
• Ensure BHC has accurate and current information to process claims and to obtain payment including complete review of financial clearances.
• Understands all regulatory agency requirements (i.e. Joint Commission, HIPPA, EMTALA, OIG, and CMS, etc.) as it relates to software under PASS’ management.

Minimum Education

• High School Diploma or Equivalent Required

• 1-3 years Customer service or health care related experience Required

• Knowledge of medical terminology; records management; and basic computer skills.
• Ability to function in high paced, often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner.
• Ability to deal appropriately with confidential information.
• Must have excellent written and oral communication and organizational skills.
• Computer literate and experienced in Excel.
• Customer driven.
• Proven assessment skills of both people and operations.

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse