Customer Success

Join our Customer Success team and help clients achieve their goals with our solutions. We're looking for a Senior Associate who thrives on building relationships, driving adoption, and ensuring every customer realizes value quickly and consistently.

What will you do:

• Own client relationships from onboarding to renewal, ensuring deliverables are met and customers achieve their desired outcomes
• Accelerate adoption through tailored training, strategic guidance, and proactive engagement that drives product usage
• Uncover expansion opportunities by understanding client objectives and recommending solutions that support their growth
• Manage escalations, monitor satisfaction, and advocate for customers to build loyalty and long-term retention

What are the key skills we are looking for:

• Customer Success - developing level; guiding clients through onboarding and adoption to accelerate value realization
• Customer Orientation - developing level; anticipating client needs and aligning solutions to their business outcomes
• Communication - developing level; clearly articulating product value and building trust with diverse stakeholders
• Customer Engagement - foundational level; maintaining proactive touchpoints that drive satisfaction and loyalty
• Problem Solving - developing level; resolving client challenges with practical, timely solutions
• Customer Advocacy - developing level; representing client interests internally to improve service delivery
• Influencing Skills - foundational level; guiding clients toward best practices and optimal product usage
• Account Management - foundational level; managing contract deliverables and tracking customer health metrics

What qualifications will make you successful:

• Strong relationship-building skills with the ability to earn trust and foster long-term partnerships
• Proactive mindset that anticipates client needs and takes initiative without waiting for direction
• Comfort navigating ambiguity and balancing multiple accounts in a fast-paced environment
• Collaborative approach that brings cross-functional teams together to deliver exceptional customer experiences

What's in it for me:

• Meaningful work where you directly impact customer success and business outcomes
• Collaborative, growth-focused team that invests in your development and career progression
• Opportunities to expand your skills and advance within a dynamic organization
• Flexible work options designed to support work-life balance

Bring your passion for customer success to a team that's ready to welcome you - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page .

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.