Junior Support Specialist with English

Profitroom — Junior Support Specialist with English 💬

Are you driven by a passion for helping others and solving technical problems? We are looking for a Junior Support Specialist with English to join our Support Team. If you have a talent for connecting with others, thrive in a fast-paced environment, and enjoy learning new skills, this could be the opportunity for you!

🛠️ What you’ll actually do:

• Customer Support: Handle requests from our Polish- and English-speaking customers via email and live chat, ensuring the highest level of customer service.
• Technical Support: Deal with technical issues reported by customers, including analysing the configuration of Profitroom’s products.
• Customer Relations: Represent Profitroom while interacting with our customers and partners.
• Internal Cooperation: Work with other departments to resolve customer queries.

🎯 What will help you succeed:

• Language Skills: Excellent command of Polish and English, both spoken and written.
• Customer Focus: Empathy and a passion for helping others—you look for opportunities to exceed customers’ expectations.
• Resilience: Patience and the ability to work under time pressure so we can support our customers as smoothly as possible.
• Computer Proficiency: Quick typing and the ability to navigate efficiently between different tools.
• Clear Communication: Ability to explain complex functionalities in a simple and understandable way.
• Team Player Attitude: Willingness to collaborate with the team to provide the best possible customer service.
• Adaptability: An open mind and readiness to learn continuously and adjust to change.

✨ Nice to have:

• Previous experience in the hospitality industry.
• Experience in a similar role or in customer support.

💰 Salary & Benefits

• 5,500–6,500 PLN gross/month (Employment Contract)
• 🏠 100% Remote: Work flexibly from anywhere in Poland
• 🇬🇧 Growth: English classes and a dedicated team development fund
• 🏥 Health & Wellness: Co-financed medical and life insurance, plus access to sports facilities
• 🌴 Time Off: 24 or 26 days off
• 🎉 Company Perks: Retreats and events, wedding and baby packs, and an employee referral program
• 🤝 Culture: Flat hierarchy, open communication, and no unnecessary bureaucracy

🔎 Recruitment process:

1. Intro call with the Recruiter — up to 30 minutes
2. Role and Team Fit interview with the Hiring Manager and Team Leader — up to 60 minutes
3. Culture Fit interview with FLS team members — up to 30 minutes

🏢 About us: Profitroom is a global leader in providing revenue-driving technology for hoteliers. Since 2008, we have empowered over 3,500 hotels and resorts worldwide with our award-winning Direct Booking Engine, Channel Manager, CRM, and digital marketing services.

📩 Ready to join us? Apply now and let’s shape the future of hotel tech together!