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Curate Partners Linkedin · Posted 6d ago

Customer Success Consultant

Florida, United States

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Indexed description

  • Fully remote
  • No third-party candidates / no C2C
  • Must be able to work on a W2 basis without sponsorship


This is a position for a leader in the healthcare/pharmaceutical space. The hiring manager is a good friend of ours and we can move this position quickly.


Job Description

Own intake and triage of customer requests and support inquiries.

Serve as the first point of contact for customer questions.

Perform initial investigation and basic root-cause analysis.

Route issues to appropriate product or engineering teams.

Track customer issues through resolution.

Build and maintain knowledge of platform functionality.

Develop customer support documentation and FAQs.

Identify recurring issues and improvement opportunities.

Reduce interruptions to engineering teams by handling common requests.

Coordinate customer communications and status updates.


Must Have Skills & Qualifications

Customer support

Technical troubleshooting

Communication

Incident coordination

Platform/domain expertise



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