Business Services Specialist

Support. Respond. Deliver Excellence.

We are seeking a Business Services Specialist to serve as a key member of our Business Services department, providing phone and email-based support for skilled nursing facilities. You will be the foundation of our customer service operations, supporting functional areas including Accounts Payable, Authorizations, and Billing Teams. This role ensures timely, accurate responses to internal and external partner inquiries, while maintaining compliance with company procedures and standards.

Key Responsibilities

• Respond to inquiries via phone or company portal, ensuring accuracy and timeliness
• Manage and document each inquiry and response in the designated company portal
• Follow standard operating procedures, leveraging the knowledge base or routing inquiries as appropriate
• Escalate inquiries when necessary to ensure resolution
• Assist with special departmental programs on an as-needed basis
• Maintain adherence to departmental policies, procedures, and service standards
• Share knowledge and feedback with team and supervisor to support continuous improvement

Qualifications – What You’ll Bring:

• Bachelor’s degree or minimum three years of work experience
• Ability to work with confidential information
• Strong verbal and written communication skills
• Confident working independently while being a collaborative team player
• Role model for customer service excellence and adherence to procedures
• Strong problem-solving skills and professional judgment
• Detail- and deadline-oriented with ability to multi-task and prioritize effectively
• Comfort and proficiency with multiple online and computer applications
• Quick learner with ability to apply new knowledge efficiently
• Commitment to providing exceptional customer service in a live operations or call center environment
• Flexible and responsive to changing business needs
• Demonstrated ability to follow written processes and admit mistakes to avoid recurrence

• Skilled nursing facility (SNF) business office and/or Medicaid knowledge

Benefits For All Associates (Full-Time, Part-Time & Per Diem)

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Category: Corporate

Position Type: Full-Time

Company: Gentiva Hospice