Customer Service Representative

As a global leader in stone wool solutions, DEUTSCHE ROCKWOOL GmbH & Co. KG is committed to excellence and expertise, employing approximately 11,800 professionals worldwide, with around 1,400 dedicated to Germany. Our company operates with a clear vision to redefine standards for sustainable construction by offering innovative, energy-efficient insulation systems based on natural raw materials. Part of the worldwide ROCKWOOL Group, our mission focuses on delivering non-combustible, environmentally friendly products that contribute to safer, more sustainable buildings globally.

With four manufacturing facilities in Germany, we leverage natural stone resources to produce advanced insulation solutions that support energy efficiency and fire safety. Our dedication to sustainability is reflected in our participation in the Rockcycle initiative, which promotes responsible material use and recycling within our supply chain. Our commitment extends beyond products to fostering a workplace culture that values innovation, collaboration, and continuous improvement.

About The Role

We are seeking a dedicated Sachbearbeiter Customer Service (m/w/d) to join our team onsite in Gladbeck. This role is integral to maintaining our high standards of customer satisfaction and operational excellence. As a key point of contact for our clients, you will handle a variety of customer interactions, ensuring their inquiries and needs are addressed efficiently and professionally. Your responsibilities will include managing customer orders, coordinating logistics, and supporting the sales process through active engagement and problem resolution.

This position offers an excellent opportunity to contribute to a company that values sustainability and innovation. You will work closely with various departments to ensure smooth communication and effective problem-solving, playing a vital role in enhancing the overall customer experience. The role requires a proactive approach, technical understanding, and excellent communication skills to foster strong customer relationships and support our company's objectives.

Qualifications

The ideal candidate will possess a successfully completed commercial or business administration qualification. Practical experience in sales support, customer service, or related fields is preferred, especially those with a background in handling customer inquiries via telephone and written communication. Strong sales and communication skills, combined with technical affinity and organizational talent, are essential for success in this role.

Proficiency in SAP and MS Office applications is required to manage administrative tasks effectively. Basic English language skills are necessary for communication with international clients and partners. Additionally, the candidate should demonstrate a team-oriented mindset, excellent interpersonal skills, and a meticulous, autonomous work style to thrive in our dynamic environment.

Responsibilities

Your main duties will include providing comprehensive support to our customers through phone and email channels, answering questions related to orders, products, prices, and services. You will develop administrative solutions tailored to customer needs and ensure the accurate and timely processing of orders, including modifications and cancellations. Active sales support will involve promoting additional products and services to optimize delivery and strengthen customer relationships.

You will coordinate with logistics and onsite teams to ensure smooth operations, particularly regarding construction site conditions. Handling and communicating various disruptions or issues from order receipt to delivery, including managing urgent replacement deliveries and material returns, will be part of your daily tasks. To promote sustainability, you will document deliveries and returns within the Rockcycle recycling process.

Close collaboration with internal departments and external partners is crucial for sharing customer insights and market information. Additionally, you will contribute to ongoing projects aimed at digitalizing our Customer Service processes, supporting the company's commitment to innovation and efficiency.

Benefits

Joining DEUTSCHE ROCKWOOL GmbH & Co. KG offers access to a range of attractive benefits. You will engage in challenging and diverse tasks within a company renowned for high-quality, sustainable products. Our work environment fosters a positive atmosphere that encourages collaboration, innovation, and professional growth.

We provide a competitive salary package, including holiday and Christmas bonuses, along with company pension schemes and capital-forming benefits after the probation period. Flexible working hours and 30 days of vacation ensure a healthy work-life balance. Our comprehensive onboarding program, coupled with ongoing training opportunities, supports your professional development.

Additional perks include bicycle leasing options, exclusive corporate benefits, and subsidized memberships for health and wellness programs such as EGYM-Wellpass. We are committed to your health and well-being and strive to create a motivating and supportive workplace.

Equal Opportunity

DEUTSCHE ROCKWOOL GmbH & Co. KG is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, ensuring a fair and equitable recruitment process. Our company believes that a diverse workforce enhances innovation and drives our success in delivering sustainable solutions worldwide.