Tata Consultancy Services
Linkedin · Posted 3d ago
Service Desk - Chat Support
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Indexed description
Interview Mode : Weekend Walkin drive (Face to Face )
Interview Date : 05-Sep-26(Saturday )
Note : Only candidates currently located in Gurugam should apply.
Role : Service Desk - Chat Support
Experience : 2 to 5 Years
Location : Gurugram
Desired Competencies (Technical/Behavioral Competency)
Must-Have
- Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must.
- Prior experience working as a Service Desk Analyst
- Assist customers with technical issues via chat in a timely and efficient manner.
- Experience in handling 2 or more chat concurrency.
- Knowledge on ITIL and Incident Management (SLA, Severity)
- Experience in ServiceNow is a plus.
- Diagnose and troubleshoot hardware and software problems
- Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles
- Escalate complex issues to higher-level technical teams when necessary
- Maintain detailed logs of customer interactions and solutions provided
- Follow up with customers to ensure their issues are fully resolved
- Stay updated with product knowledge and technical skills
Should have good written communication skill.
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