Customer Support Representative

Responsible for all communications with customers, both by phone as well as by e-mail/contact form.

Responsibilities

• Answers incoming Online Sales phone calls
• Promotes and sells products and/or services to meet customer needs
• Communicates with customers in a timely manner order related issues
• Makes customers aware of related products when assisting with orders
• Assists in keeping parts department clean and orderly
• Assists in maintaining all departmental tools and equipment
• Maintains a safe working environment and adheres to company safety program at all times
• Performs other duties as assigned

Experience, Education, Skills and Knowledge:

• Good communication skills, friendly, and approachable
• General knowledge of parts and machinery
• Team player with a collaborative attitude
• Strong multi-tasking ability
• Basic data entry and keyboarding skills
• Ability to use the John Deere Parts Catalog computer application
• Forklift operation experience is a plus
• Ability to lift items weighing up to 75 lbs.

Benefits: We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.