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Community Memorial Hospital, Hamilton Linkedin · Posted 1mo ago

Help Desk Support - On Site

Hamilton, New York, United States

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Indexed description

Responsibilities And Duties

  • Escalation Point: Serve as the primary point of contact for complex technical issues.
  • Advanced Troubleshooting: Diagnose and resolve intricate hardware, software, network, and operating system problems.
  • System Support & Maintenance: Assist with software installations, system upgrades, configurations, and maintaining security protocols.
  • Knowledge Management: Create and maintain a knowledge base of solutions for technical problems and update documentation for service delivery.
  • Mentoring & Training: Provide guidance, coaching, and training to support staff.
  • Vendor Coordination: Act as a liaison with vendors for warranty repairs and other technical needs.
  • Project Involvement: Participate in IT projects, such as operating system deployments or new software rollouts.
  • Communication: Keep users and other IT teams informed about ticket progress, potential outages, and implemented solutions.

Job Requirements

  • Technical Knowledge: Deep understanding of operating systems (Windows, macOS), networking, enterprise applications, and remote support tools.
  • Problem-Solving: Advanced analytical and problem-solving skills to approach complex issues logically and effectively.
  • Customer Service: Strong customer service skills to interact professionally and efficiently with users, providing clear guidance and support.
  • Communication: Excellent written and verbal communication skills for effective interaction with users and colleagues at all levels.
  • Organization: Strong organizational skills to manage work logs, assets, and multiple tasks efficiently.
  • Continuous Learning: A commitment to staying updated on emerging technologies to remain effective.
  • Relevant Certifications: Certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) can demonstrate expertise.
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