After Sales Service Specialist

Job Description

After Sales Service Specialist

Job Location: United States-Nashville

Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as

After Sales Service Specialist

The responsibility of the After Sales Service Specialist is to increase customer satisfaction and retention by providing dealers, end-users and internal stakeholders with accurate, consistent and timely information related to after-sales service and repair processes. The role is taking care of service and repair cases from intake to completion, including customer communication, warranty validation, service coordination and system documentation. It supports the Technical Services team by ensuring efficient administrative processes and smooth coordination between customers, service engineers and internal departments.

Working closely with the Technical Service Manager and local stakeholders, the position ensures a high-quality, consistent after-sales service experience aligned with global standards and local market requirements.

Competencies/Qualifications

• High School Degree – 2 - 4-year university degree preferred.
• 1-3 years previous customer service experience
• Experience with Pro Audio or music industry preferred
• Ability to anticipate and meet customer needs while delivering exceptional service.
• Skilled in handling difficult conversations with diplomacy and professionalism.
• Strong PC Skills in MS Office, JD Edwards (preferred)
• Able to meet deadlines & balance multiple projects in a fast-paced environment
• Strong analytical and troubleshooting skills

What You Can Expect From Us

• Inspiring Work Environment: Become a part of our international family business, where a modern and dynamic work atmosphere awaits you. At Sennheiser, people and their mindset are at the heart of everything we do - they are our most valuable asset.
• Flexible Working Models: We offer flexible working hours and mobile work options to help you balance your professional and personal life.
• International Collaboration: Look forward to working in a global team collaboration and contributing to exciting projects that shape the future of audio.

The audio world is diverse — from concerts and lecture halls to streaming platforms, meeting spaces, and studio recordings. So are we at Sennheiser. We welcome applicants from all backgrounds, regardless of gender identity, national origin, sexual orientation, ethnicity, religion, disability, or age.

Do you want to join the team? Apply now.

Please only use our online application form for applications.

Do you have any questions?

Please feel free to contact us at [email protected].

Further Information

Recruiter: Lori Kaminski

E-Mail Recruiter: [email protected]

Legal Entity: Sennheiser Electronic Corporation