Sr GSC Customer Fulfillment Specialist

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

About The Role

In the NA Customer Fulfillment department at Lenovo, you will play a crucial role in ensuring a seamless and satisfactory experience for our customers from the moment they place an order until they receive their products. This role requires excellent communication skills, attention to detail, and a strong commitment to providing exceptional customer service.

Responsibilities

• Backlog Management: Process customer orders accurately and efficiently. Verify product availability, pricing, and delivery information.
• Address customer inquiries and concerns regarding order status, shipping, and delivery times. Provide clear and timely responses through various communication channels, including phone, email, and live chat.
• Investigate and resolve customer complaints, issues, or discrepancies related to orders, deliveries, or products. Collaborate with other departments as needed to resolve complex problems.
• Documentation: Maintain accurate and detailed records of customer interactions (including customer feedback) and order commits. Alert appropriate teams to improve the overall customer experience.

Position Requirements

• Minimum Education Required: Bachelor’s degree or equivalent business experience
• 2~4 years of Supply Chain Experience
• Advanced Excel skills.
• SAP/S4, PowerBi (Desired)
• Advanced English proficiency (Mandatory)
• Ability to work under pressure and deadlines.
• Experience in Customer Service
• Strong ownership, leadership and sense of urgency.
• Positive attitude.
• Innovative thinking.
• Proactive and organized.

Activities To Learn In Our Customer Fulfillment Team

• Learn about the ISG portfolio (Think Systems-Options-Storage-Networking).
• Overview of the supply chain process.
• Analytical Thinking and Reasoning.
• Enhance leadership and communication skills.
• Networking with different local and WW Teams.
• Innovation driving better decision making.
• Interaction on WW Projects.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.