FBS Customer Experience Specialist

📍 On-site | 💼 Full-time (Full Availability)

🚀 About The Opportunity

We're launching a new and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities

💼 What You'll Do

• Handle customer inquiries about insurance policies and coverage
• Resolve moderately complex issues with empathy and professionalism
• Explain policy details and make decisions within defined guidelines
• Document interactions and escalate unresolved cases when needed
• Collaborate closely with Claims, Underwriting, and Policy Support teams
• Identify trends and suggest process improvements
• Stay up to date on compliance, legal requirements, and product updates

🎯 What We're Looking For

• High School Diploma or equivalent (required)
• Fluent English
• 1-3 years of customer service experience
• Call Center experience highly desirable
• Availability to work on-site

• Experience in insurance or a related field

🎁 What We Offer

We believe in rewarding great work and investing in our people. Additional to law benefits, you'll enjoy:

• Competitive salary and annual performance-based bonus
• Grocery & Restaurant Vouchers
• Individual Major Medical Insurance
• Individual life Insurance
• Career development and continuous training
• A collaborative, inclusive culture within a globally respected organization

• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies
• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated
• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise