Customer Support Representative | Immediate Opening

Role Overview

We are seeking a Customer Service Representative responsible for assisting potential and current customers with loan inquiries, vehicle evaluations, managing loan accounts, and processing payments. The role involves providing exceptional in-person and phone customer service, explaining loan products and terms clearly, and maintaining compliance with company policies and applicable laws.

Key Responsibilities

• Deliver outstanding customer service in person and over the phone
• Explain loan options, terms, and payment plans professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Ensure adherence to company policies and legal requirements

Qualifications & Skills

• High school diploma or equivalent
• Positive attitude, strong work ethic, and dependable nature
• Excellent communication, organized, and detail-oriented
• Experience in customer service and data entry preferred but not required

Additional Details: This full-time position offers competitive pay, paid holidays and vacation, on-the-job training, career growth opportunities, and voluntary benefits after 91 days. Candidates must pass background screening and demonstrate integrity and professionalism. The role is vital in delivering honest, respectful service and fostering long-term customer relationships.