Voice Communications Specialist - Remote

• Applicants must reside in Northeast Ohio

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As Voice Communication Specialist, you will operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences. This role is a steppingstone to numerous other positions within the Cleveland Clinic system, including PSS.

This is a remote role. A caregiver in this position works 8:00am to 5:00pm.

A caregiver who excels in this role will:

• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance.
• Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.
• Direct hospital personnel request conference calls to conference company as procedures described.
• Provide assistance to hospital patients with dialing instructions, placing calls and answering questions.
• Provide overhead and long-range paging services to the FHC and other outside callers as applicable.
• Process group alert test twice daily.
• Expedite medical emergency and crises intervention procedures using page and established procedures.
• Assist staff with out-of-service pages by performing program changes using page systems.
• Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units.
• Assist personnel in contacting on-call physicians and other on-call personnel.
• Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.
• Operate various systems and facsimile equipment.
• Send domestic and international telegrams using telex format on CRT.
• Receive, log and dispatch incoming telex and facsimile messages.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma
• A minimum of 1 year of Call Center or telephone operator experience or 2 years of Customer Service experience

Preferred qualifications for the ideal future caregiver include:

• Experience in Health Care or a related field

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.00

Maximum hourly: $18.44

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).