Customer Support Representative | Immediate Opening

The Customer Service Representative is responsible for assisting customers with loan inquiries, evaluating vehicles, managing accounts, processing payments, and ensuring compliance with company policies. They provide exceptional service both in person and via phone, clearly explaining loan products, terms, and payment options. Maintaining accurate records, making courtesy reminder calls, and evaluating customer eligibility are key duties.

Qualifications & Skills

• High school diploma or equivalent
• Positive attitude, strong work ethic, and excellent communication skills
• Detail-oriented, organized, dependable, and motivated
• Previous customer service and computer experience preferred but not required
• Ability to pass background screening, including criminal, credit, and employment checks

• Deliver outstanding customer service in person and over the phone
• Explain loan products, evaluate vehicles, and process applications
• Manage customer accounts and payments
• Perform data entry and maintain accurate records
• Make courtesy calls and ensure policy compliance

• Full-time position with a stable schedule, never working on Sundays
• Competitive pay, paid holidays, vacation, and on-the-job training
• Opportunities for career growth and voluntary benefits after initial period