Customer Service Representative - Full-Time

Role Overview: The Customer Service Representative is responsible for assisting customers with loan inquiries, evaluating vehicles, managing accounts, and processing payments. They ensure clear communication about loan products, terms, and payment options, while maintaining compliance with company policies and legal requirements.

Key Responsibilities

• Provide exceptional in-person and phone customer service
• Explain loan terms and evaluate vehicles for loan processing
• Manage customer accounts, payments, and data entry
• Make courtesy reminder calls and ensure policy compliance

Qualifications & Skills

• High school diploma or equivalent
• Positive attitude, strong work ethic, and excellent communication skills
• Detail-oriented, organized, dependable, motivated, and professional
• Previous customer service and data entry experience preferred but not required
• Ability to pass background screening

Benefits & Work Environment: The role offers competitive pay, paid holidays, vacation, on-the-job training, and opportunities for career growth. The position is full-time with a stable schedule, and benefits such as medical, dental, and vision are available after a probation period.