Client Advisor

Company Description Al Zain Jewellery, founded in 1930 in the Kingdom of Bahrain, is a leading luxury jewellery retailer in the region, known for its rich Arabian heritage and distinctive designs. The brand has expanded across the GCC with over 13 boutiques and is growing its international presence, including in the USA. All jewellery is handcrafted in Bahrain in two state-of-the-art factories by expert designers and highly skilled artisans, reflecting generations of craftsmanship. Al Zain offers a wide range of pieces, from contemporary everyday 18k jewellery to bespoke high jewellery and traditional 21k Arabian designs. The company is proudly Arabian, committed to authenticity and quality while adapting its legacy for a global clientele.

Role Description: the Client Advisor is a full-time, on-site role based in Bahrain Airport Duty-free, focused on delivering a premium client experience in the boutique. Day-to-day responsibilities include welcoming clients, understanding their needs, presenting collections, and providing informed guidance on products and services. The role involves high levels of customer satisfaction, including documentation and follow-up. The Client Advisor will also handle point-of-sale activities, maintain product displays, and collaborate with the team to achieve sales targets and uphold brand standards.

Qualifications:

• Strong client-facing skills, including Client Relations and Customer Service, with a focus on building trust and loyalty.
• Ability to maintain high levels of Customer Satisfaction, including managing client expectations and handling queries or concerns professionally.
• Excellent Communication skills, both verbal and written, with the ability to convey product features, heritage, and brand values clearly.
• Previous experience in luxury retail, jewellery, or high-end retail customer service is a must.
• Strong attention to detail, reliability, and a polished, professional demeanor suitable for a luxury environment.
• Ability to work flexible hours, including weekends and holidays, as required by boutique operations.
• Proficiency in English; Arabic or additional languages are an asset.