Customer Experience Specialist, Healthcare Price Transparency

About Payerset

Payerset is a leading healthcare price transparency data company focused on helping care delivery organizations, patients, and employers make better decisions about healthcare pricing. We process over 15 trillion rate records quarterly, combining insurance carrier price transparency data with all-payer claims data from clearing houses to create one of the most comprehensive healthcare pricing datasets available. Our customers include health systems, managed care consulting firms, and care delivery organizations that rely on our Price Intelligence Portal and Data Lake products to make smarter contract decisions.

The Role

We are looking for a Customer Experience Specialist to join our growing team. This role is the front line of how our customers experience Payerset. You will provide white-glove support, serving as a trusted advisor to the people who use our platform every day, whether they are hospital managed care teams negotiating contracts or consultants advising care delivery organizations on reimbursement strategy.

This is not a passive, ticket-queue support role. You will be a platform expert, a data expert, and a proactive partner to our customers. You will help users understand the nuances across contracts by plan name, place of service, tax ID, and more, making sense of complex data scenarios and enabling them to get the most out of the platform. You will train customers on best practices, walk them through analytical workflows, and proactively surface insights when new data drops or policy changes affect their analysis.

You have to love helping people. You are the kind of person who genuinely gets excited to jump on a call and walk somebody through a problem. That energy is in your DNA.

Qualifications

Required:

• Direct experience in managed care, revenue cycle, or contract strategy at a care delivery organization (hospital / health system) or healthcare consulting firm
• Strong data analysis skills with hands-on proficiency in Excel and/or BI tools (Tableau, Power BI, Looker, or similar)
• Understanding of data relationships and data modeling concepts across multiple dimensions (plan names, tax IDs, rate types, service codes)
• A genuine passion for helping people, with patience, clarity, and energy for customer interaction
• Excellent verbal and written communication skills with the ability to adjust for different audiences
• Self-starter mentality with the resourcefulness to operate with autonomy

Preferred:

• Experience on a managed care team at a hospital, health system, or IDN
• Familiarity with insurance carrier price transparency data (MRFs), healthcare claims data, or direct experience working with insurance carrier-provider contracts
• Experience with Snowflake, SQL, or other data platforms
• Background in customer success or client services within healthcare data or SaaS