IT Support Specialist (L2-L3)

Type of employment: Full time

Location: At customer`s office in Kyiv

Languages: English or French at a professional working level

We are looking for an IT Support Specialist (L2-L3) to support the implementation of a Security Operations Center (SOC) for an end customer.

This role is primarily intended as an on-site technical relay rather than a cybersecurity specialist. Working closely with remote delivery teams, you will provide local technical support, facilitate communication with customer IT teams, and assist with infrastructure-related activities required throughout the project lifecycle

Key responsibilities:

• Act as the local technical point of contact between the customer and delivery teams
• Coordinate with customer infrastructure and workplace teams
• Assist with troubleshooting Windows workstation and infrastructure issues
• Support Active Directory administration and troubleshooting
• Assist with Microsoft Entra ID configuration and user management
• Support Group Policy (GPO) configuration and validation
• Assist with endpoint configuration required for cybersecurity solutions
• Validate connectivity between endpoints and security platforms
• Troubleshoot log collection issues from Windows endpoints
• Assist with firewall rule implementation and network connectivity validation
• Perform basic network diagnostics to support remote technical teams
• Gather technical information from the customer environment
• Participate in technical meetings and implementation workshops
• Produce or update technical documentation when required

Requirements:

• Strong experience with Windows 7 / Windows 10 / Windows 11 and Microsoft Windows administration
• Proficiency in Active Directory, Group Policy (GPO), and Microsoft Entra ID
• Experience in user and endpoint administration, endpoint troubleshooting, and infrastructure diagnostics
• Understanding of log collection fundamentals and technical documentation
• Basic knowledge of PowerShell
• Solid grasp of TCP/IP fundamentals, the OSI Model, and network troubleshooting
• Familiarity with firewall concepts, VPN concepts, network routing, and connectivity
• Experience with DNS and DHCP
• General understanding of cybersecurity principles and common enterprise security technologies
• Hands-on experience with SIEM, EDR, or SOC technologies is considered an advantage but is not mandatory
• Strong troubleshooting and analytical skills
• Excellent communication skills with a customer-oriented mindset
• Ability to coordinate with remote technical teams and explain technical issues clearly