Customer Support Specialist - Chinese speaking

✨ About the Role

We are hiring a Customer Support Specialist who will play a key role in managing complex post-sales escalations and ensuring a seamless customer experience. If you're a love to speak Chinese with strong communication skills in Customer experience, and English, this is your chance to join a dynamic and customer-focused team.

🧩 Key Responsibilities

🔹 Be the main point of contact for Order Support in Chinese market

🔹 Resolve Level 2 escalations (returns, replacements, critical complaints)

🔹 Support and coach frontline (L1) support teams and onboard new L2 staff

🔹 Collaborate cross-functionally with Sales Ops, Legal, Logistics, and IT

🔹 Analyse trends, improve SOPs, and contribute to QMS updates

🔹 Lead or support CX and change management initiatives

🔹 Prepare reports and share insights with key stakeholders

✅ Requirements

✔️ Fluent in Chinese - Mandarin & Cantonese, and English (spoken & written)

✔️ 2+ years of experience in customer service or escalation handling or IT Support

✔️ Strong communication, problem-solving, and negotiation skills

✔️ Proficient in Microsoft Office and CRM platforms

✔️ Able to prioritize and adapt in a fast-paced environment

🚀 Why Join Us?

You’ll work at the heart of a high-performing, multicultural team where your language skills and customer-first mindset will directly impact service excellence and business outcomes.

📩 How to Apply

Apply via LinkedIn

We look forward to hearing from you!