Treasury Management Support Specialist - Owensboro, KY

Treasury Management Support Specialist

*Position is not eligible for remote work.

Job Code

TMGMTSSP

Job Family

Supervisory

No

Job Description Title

External

Job Summary

The Treasury Management Support Specialist will be responsible for supporting and servicing commercial relationships. This position will provide customer technical support and complete new account related documents, installation of equipment, set-up and training for all Treasury Management products.

Essential Functions, Duties and Responsibilities include, but are not limited to:

• Develops a thorough knowledge of all treasury management products and services through completion of extensive training and maintains a high level of awareness and understanding of new technologies and competitive treasury management solutions

• Ensures client satisfaction by responding promptly and positively to customer inquiries and requests; takes initiative in resolving problems and issues independently or escalating to appropriate personnel

• Serves as Customer Service Representative for opening new accounts for customers

• Reviews and prepares paperwork required for any of the following functions: account analysis, account reconciliation, Automated Clearing House (ACH) direct deposit and debit services, on-line wire transfer, Electronic Data Interchange reporting, sweep account processing, line of credit sweep processing, zero balance account processing, digital banking, National Automated Clearing House Association (NACHA) file formatting and file upload testing, Remote Deposit Capture, Merchant Services, and Positive Pay service

• Develops an understanding and ability to discuss all treasury management product functions, technology, and pricing

• Develops an understanding of all treasury management product systems that include but are not limited to account analysis, digital banking, ACH file format and upload, on-line wire transfer, Electronic Data Interchange reporting, Remote Deposit Capture, Merchant Services, Lockbox, Insured Cash Sweep, CDARS, Procurement Cards, Payroll Cards, Fraud Anomaly Detection digital banking, file upload, Remote Deposit Capture, Merchant Services, ACH Blocks/Filtering, Positive Pay, zero balance and line of credit sweep processing, and all other processing environments

• Troubleshoots technical calls and performs research for clients

• Assists with testing, implementation, and customer rollout for all treasury management products including upgrades and new features

• Performs remote deposit equipment repairs and replacements

• Maintains customer files and customer database to ensure up-to-date contracts and agreements via execution and imaging

• Assists with annual review of ACH Limits and Remote Deposit Capture compliance

• Responds to client calls for Merchant Services when representatives are unavailable; troubleshoots calls and refers to TIB for resolution, if necessary

• Cross-trains to perform daily and periodic tasks of the Treasury Management Support Team Lead

Education, Experience and Qualifications

Education

Required/Preferred

Education Level

Description

Required

High School or GED

Preferred

Associate Degree

Degree in business, finance, or related field preferred

Years of Experience

Minimum

Comments

2

Two (2) years of relevant experience required

License / Certification

Required/Preferred

License / Certification

Description

Required

Independence Bank Customer Service Representative Certification within 6 months

Preferred

Accredited Automated Clearing House Professional (AAP)

Preferred

Accredited Payments Risk Professional (APRP)

Additional Qualifications

• Requires completion of Teller Fundamentals and Teller Level Up training within three (3) months

• Requires completion of CSR Foundations training within three (3) months

Core Competencies

• Strong customer service skills

• Problem solving and judgement skills

• Oral and written communication skills

• Ability to multi-task

• Detail oriented

• Ability to work as a part of a team

• Mathematical skills

• Computer skills

Working Conditions

Working Conditions

Indoors, environmentally controlled position with usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel Requirements

Requirement

Frequency

No travel required

Never or Rarely

Mandatory Vacation

Position requires incumbents to be off work for a minimum of five consecutive business days

Physical Requirements

Requirement

Frequency

Sitting (remaining in a seated position)

Constantly

Standing (remaining on one’s feet in an upright position without moving about)

Occasionally

Walking (moving about on one’s feet)

Occasionally

Lifting (raising or lowering an object from one level to another)

Never or Rarely

Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)

Occasionally

Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)

Never or Rarely

Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)

Never or Rarely

Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)

Constantly

Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)

Occasionally

Stooping (bending downward and forward by bending spine at the waist)

Never or Rarely

Squatting/Crouching (bending body downward and forward by bending legs and spine)

Never or Rarely

Kneeling (bending legs at knees to come to rest on knee(s))

Never or Rarely

Crawling (moving about on hand and knees or hands and feet)

Never or Rarely

Climbing (ascending or descending ladders, stairs, ramps)

Never or Rarely

Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)

Frequently

Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)

Frequently

Near Visual Acuity (clarity of vision at approximately 20 inches or less)

Frequently

Far Visual Acuity (clarity of vision at approximately 20 feet or more)

Occasionally

Additional Physical Requirements