2000€ Bonus | Customer Support Advisor with German

• Remote work from Bulgaria
• Start date: 14th September
• Full-time employment contract
• Relocation support available for EU citizens

As a Customer Support Advisor with German, you will support customers with technical, billing, and product-related questions. You will handle customer inquiries mainly by phone and email, provide clear solutions, and make sure each case is documented and resolved according to internal procedures.

Your responsibilities will include:

• Providing professional customer service to German-speaking clients.
• Handling customer inquiries by phone and email.
• Resolving technical and billing-related issues.
• Managing product complaints and collecting all necessary information.
• Escalating product safety or regulatory concerns through the correct channels.
• Including sales and cross-sell options when relevant.

Requirements:

• German at C1 level.
• English at B1 level.
• Minimum high school diploma.
• Experience in customer service, technical support, call center, troubleshooting, complaint handling, or sales would be an advantage, but is not required.
• Availability to work remotely from Bulgaria.

Working conditions:

• Remote work from Bulgaria.
• Full-time schedule: 40 hours per week.
• Rotational shifts.
• Operating hours: Monday-Friday, 09:00-19:00.
• Standard employment contract.
• Office/nesting location: Varna, Bulgaria.

What the employer offers:

• Standard employment contract for an indefinite period.
• Gross salary: 1280 EUR per month.
• Performance bonus: up to 10% of gross salary after 3 months, based on KPIs.
• Sales bonus with no monthly limit, average around 200 EUR per month.
• Signing bonus: 2000 EUR, paid in 6 installments: 300 EUR x 5 + 500 EUR.
• First signing bonus installment paid at the end of training.
• Meal allowance: around 80-100 EUR per month, depending on the number of days worked.
• Health insurance through Generali.
• Multisport and/or Coolfit cards.
• Access to a learning platform.

Relocation support:

• Relocation support available for EU citizens.
• Travel costs covered: flight, bus, or train.
• Accommodation allowance: 260 EUR per month for 3 months.
• Candidates need to book their own travel and arrange accommodation independently.

We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Bulgaria. You'll sign directly with the Bulgarian employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.