Customer Service Specialist

Chief of Staff KC is looking for a Customer Service Specialist for a client within the Kansas City Metropolitan area who brings professionalism, confidence, and a genuine commitment to creating a positive customer experience. This individual will play an important role in maintaining strong customer relationships while helping ensure the day-to-day flow of customer requests and orders.

Responsibilities

• Cultivate positive, long-term relationships with customers by providing thoughtful, responsive, and solutions-oriented support.
• Act as a reliable resource for customers, helping them navigate product questions, order needs, availability, delivery details, and other requests.
• Take ownership of customer issues from initial inquiry through resolution, coordinating with the appropriate internal teams when additional support is needed.
• Coordinate customer orders and related information, ensuring details are complete, accurate, and communicated clearly to all parties.
• Manage customer orders and provide proactive sales and service support, including order entry, pricing, expediting, returns, delivery coordination, and timely follow-up to ensure customer needs are handled accurately and efficiently.
• Keep customers informed throughout the order process and proactively communicate changes, delays, or other important updates.
• Develop a strong understanding of the company's products and services in order to provide informed recommendations and effective solutions.
• Maintain organized and accurate customer information, correspondence, orders, and other documentation.
• Prioritize and manage a varied workload while remaining responsive to customer needs and maintaining a high level of accuracy.
• Recognize opportunities to improve processes, prevent recurring issues, and create a more seamless experience for customers.
• Handle customer interactions with professionalism and sound judgment, particularly when navigating questions, concerns, or time-sensitive situations.
• Contribute to a positive, collaborative team environment and support organizational goals as needed.

Qualifications

• 3+ years of experience in customer service, client relations, account support, or a similar customer-facing position.
• Experience in manufacturing, construction, distribution, building products, or a related industry is preferred.
• Excellent verbal and written communication skills with the ability to communicate clearly and professionally with a variety of audiences.
• Strong interpersonal skills and the ability to establish credibility and rapport with customers.
• Exceptional organization and attention to detail.
• Demonstrated ability to exercise good judgment, solve problems, and follow through on commitments.
• Comfortable managing competing priorities and working in an environment where customer needs can change quickly.
• Professional, dependable, and proactive approach to work.
• Strong computer skills and the ability to learn new technology and business systems quickly.