Customer Care Specialist (In Office)

Shamrock Roofing & Construction is a family-owned roofing and construction company headquartered in Kansas City and has been operating since 1977. In the last few years, our business has exploded in the Midwest with additional locations in Nebraska, Iowa, Oklahoma, Texas, and Arkansas. This growth has allowed us to expand our team and offer more employment opportunities at home and surrounding markets. Although we’ve grown exponentially, we haven’t lost the “family-owned” business feel.

We are now looking to fill a Customer Care Specialist position. This position performs outbound calls to potential and current customers to provide updates and/or other relevant information on behalf of our sales specialists. This position will require working closely with our sales team to ensure accurate, effective and quality communication.

Job Description

• Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs.
• Serve as Shamrock’s professional representative when dealing with customer communications: via phone, email, etc.
• Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them.
• Document each call as per company and departmental policies and procedures.
• Follow up with current and/or potential customers in a timely manner.
• Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport.
• Be patient and understanding in all customer interactions.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• All other duties assigned by supervisor

Compensation & Benefits

• Bilingual a plus!
• Full-Time Position
• Monday-Friday,8:00 am to 7:00 pm with a one hour lunch break, Saturdays as needed.
• Compensation: $40k -$45k based on experience!
• Medical/Dental/Vision Insurance after 30 days of employment
• PTO accrual after 30 Days of employment
• 401K after 6 months of employment
• All new hires are subject to a 90-day introductory period

As part of the hiring process, we like to conduct One Way Video Interviews.

Requirements

• 1-3 years as a customer care specialist or representative experience
• Knowledge of spreadsheets (Shamrock uses Google Business Suite)
• Great written and verbal communication skills
• Excellent goal-setting, and motivation
• Good problem-solving, critical thinking and decision-making skills
• Exceptional organization, time management and multitasking abilities
• Good with computers and have a quiet environment to work from
• Keen attention to detail

Disclaimer: Shamrock Roofing & Construction participates in the E-Verify Program for I9 Verification. Shamrock Roofing & Construction provides equal employment opportunities to all employees and applicants, prohibiting discrimination based on race, color, religion, sex, national origin, age, disability, sexual orientation, and genetic information.