After Sales Service Specialist

About the Role

We are looking for a proactive and detail-oriented After-Sales Service Specialist to support HONOR’s after-sales service operations in Türkiye. The successful candidate will work closely with authorized service providers and internal teams to monitor service performance, coordinate operational processes, and contribute to an excellent customer experience.

Responsibilities

• Support the daily after-sales service operations for HONOR products.
• Coordinate with authorized service providers and follow up on operational service cases.
• Monitor service KPIs, including Repair Turnaround Time (TAT), Bounce Repair Rate, and Customer Satisfaction (NSSD).
• Track repair processes and follow up on delayed or pending service cases.
• Monitor spare-parts operations, including stock availability, consumption, and delivery status.
• Collect, organize, and analyze operational data and customer feedback.
• Prepare regular service performance reports and presentations.
• Support the review and improvement of repair and after-sales service processes.
• Follow up on customer complaints and coordinate with the relevant teams to ensure timely resolution.
• Escalate critical customer cases and operational risks to the After-Sales Service Manager.
• Support new product launches and after-sales service projects.
• Work closely with service providers and internal teams, including logistics, finance, customer service, sales, and product teams.
• Review and follow up on service-related documentation, invoices, and operational records.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Operations Management, or a related field.
• Minimum 3 years of experience in after-sales service, customer service, technical service operations, or a related field.
• Experience in the consumer electronics or telecommunications industry is an advantage.
• Strong analytical, organizational, and problem-solving skills.
• Good communication and stakeholder coordination skills.
• Customer-oriented, responsible, proactive, and detail-oriented.
• Ability to prioritize tasks and work effectively under pressure.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Fluency in Turkish and professional working proficiency in written and spoken English are required.
• Ability to work effectively in a multicultural and cross-functional environment.
• A collaborative and continuous-improvement mindset.

What We Offer

• A dynamic and international working environment.
• The opportunity to gain experience in after-sales service operations within a global technology company.
• Professional development and learning opportunities.
• Collaboration with local, regional, and global teams.
• An open-minded, supportive, and team-oriented working culture.