Lockbox Specialist

The Lockbox Specialist will be responsible for sorting/opening mail as well as preparing and processing customer payments in a timely manner.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

• Must be able to follow detailed instructions and sort, monitor, and process a high volume of mail
• Must be able to maintain error free processing on a consistent basis
• Be responsible for processing of deposits accepted through the lockbox processing system
• Provide customer feedback with back-up documentation as requested
• Log and track all incoming remittance mail; sort, open and verify outgoing remittance mail
• Perform a variety of clerical duties, answer questions or inquiries from lockbox customers, and resolve problems or issues
• Perform data and item entry with minimal errors
• Notify support area of problems or issues which could delay in items being processed
• May be responsible for tracking and monitoring reports
• May lead, train, or assist new employees
• Maintain the confidentiality of the Bank’s customers
• Responsible for preparing customer payments for processing and processing payments using custom software
• Perform other related duties as assigned

Qualifications

• Requires a high school diploma or equivalent and some data entry, balancing, office, clerical, bank operations, item processing, or other related experience
• Minimum 3-5 years of related experience is preferred
• Basic knowledge of 10-key, data entry, and balancing principles
• Must have strong customer service skills and communication skills
• Basic knowledge of banking operations and lockbox processing programs
• Must be very detailed, organized, and accurate
• Ability to perform well under pressure and meet deadlines
• Ability to operate in a team environment to accomplish shared goals
• Ability to effectively manage time as related to daily tasks
• Acquire proficiency of custom software and electronic communications

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.