Field Service Specialist

As a Service Specialist (Türkiye), you will be the driving force behind operational excellence and customer satisfaction. You will manage the end-to-end technical service lifecycle from resolving complex incidents and managing spare parts logistics to onboarding service partners and supporting technical sales. Your mission is to protect our brand reputation, support the business growth & service department daily activities & key initiatives.

Primary Responsibilities:

• Execute daily field service and back-office tasks, ensuring seamless operational support.
• Support spare parts stock tracking, forecasting, and replenishment planning.
• Monitor service partner performance and generate actionable reporting to maintain high standards.
• Oversee the full case lifecycle, including routing, assignment, escalation, and resolution tracking.
• Coordinate logistics for service visits and technical training activities.
• Provide technical expertise to the sales team to assist in closing opportunities.
• Support regional service projects and ad-hoc initiatives directed by the Service Leadership (TR & AZ).

Location : Istanbul, Türkiye

Qualifications and Education:

• Bachelor's degree in mechanical engineering.
• Fluent Turkish and English verbal & written B2+

Requirements & Qualifications:

• Engineering degree or a strong technical background with a systems-oriented mindset.
• Same Industry or related building material industries.
• Experience 1–3 years in Technical Service, Customer Success, or Tech Sales.
• Practical expertise in plumbing or HVAC systems is a major plus.
• Advanced PC proficiency (CRM, MS Office, and technical diagnostic tools).