Customer Service Representative

CSR EUROPE – Customer Service Representative Europe

For the global chemical company we advise, we are seeking a candidate for the CSR Europe role who will deliver exceptional customer experiences while managing logistics workflows and sales support operations for clients based in Europe. This role involves coordinating order fulfillment processes, managing sales support activities, overseeing logistics operations with third-party and in-house teams, and ensuring that commercial transactions proceed smoothly. The ideal candidate will participate in global orientation programs in the Netherlands lasting approximately 20 days and, following the training, will actively contribute to the team’s success.

Job summary

The customer service is the key liaison between the customer and the internal organization. The CSR will ensure orders are correctly processed and queries are accurately and swiftly answered. At the same time you unburden the sales manager by taking over non-sales related activities such as sample requests, purchase orders, inventory availability versus planned order volumes.

You will be based in Turkey office in Istanbul, Besiktas .

Hybrid working - 4 day office, 1 day from home.

Working hours 9h00-18h00

Responsibilities:

You will be working for European customers based throughout Europe.

Respond to daily customer queries both in order management as well as supply chain execution

Onboarding of new customers ensuring a smooth process by collecting all relevant information to operational, ordering, financial

You unburden the sales team by taking on activities, actively following up and show ownership in the relationship with your customers

You own the relationship with the customer by coordination all customer requests with internal stakeholder on orders and changes, credit blocks, supply chain execution.

You handle customer complaints and claims with timely communication and ensures there is a high standard of internal responses to complaints and deviations.

In addition, you actively identify improvement opportunities and take initiative in driving changes within customer service and supply chain processes

Key Qualifications:

You are customer centric, go above and beyond where needed.

Business language is English, excellent command is essential.

Bachelor level by experience or education.

At least 4–5 years of experience in customer service, order management, logistics, or sales support roles. (chemicals or food is a plus).

Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Understanding of INCO-terms, global logistics (ocean) and EMEA distribution is a plus.

Experience with Oracle ERP is a plus.

You understand customer service processes but also the implications of supply chain on the order process.

Fortune Danışmanlık, İşkur denetiminde başlangıç süresi 22.02.2005 tarihli, 35 no’lu lisans sahibi Özel İstihdam Bürosudur. Belge Yenileme Tarihi: 30.06.2026