Account Services Specialist

Established in 1994 by two visionary airline executives, Hitit Computer Services Inc. has since become one of the world's leading airline and travel IT solutions and business services providers.

Türkiye's first airline and travel technology company, Hitit, is the technological partner of more than 60 domestic and foreign airline companies. Hitit, the world's 3rd largest aviation software company, exports the software produced by Turkish engineers to 40+ countries on 6 continents. In its headquarter located in Türkiye's one of the largest technology centers, ITU Technopark, Hitit produces software solutions that enable millions of passengers to travel every year. By combining aviation and technology, Hitit offers an experience at the heart of two dynamic, trend-setting, and promising sectors, which provides a different and stimulating experience for those who want to have a global business experience and pursue a career in the field of travel technologies that will shape the future.

We are looking for an Account Services Specialist to join our Product Strategy team and support our global airline partners by delivering outstanding customer experience and operational excellence throughout the customer journey.

Main Responsibilities

• Build and maintain strong relationships with assigned airline partners.
• Coordinate customer requests and collaborate with internal teams to ensure timely resolution.
• Support customer meetings, onboarding activities, and training processes.
• Monitor customer support activities, software releases, and operational performance.
• Track customer KPIs and contribute to continuous service improvement.
• Prepare reports and support initiatives that enhance customer satisfaction.
• Manage and maintain the customer relationship with the focus on the requirements having the commercial perspective.
• Report and provide the executive summary with a holistic approach on key action items to improve customer experience.

Qualifications

• Bachelor's degree in Aviation Management, Computer Engineering, Industrial Engineering or a related discipline.
• 0–3 years of experience in customer management, customer support, account management, or a related role (new graduates are also encouraged to apply).
• Excellent command of written and spoken English.
• Strong communication, interpersonal, and relationship management skills.
• Being result oriented on account relationship management and having the strong coordination capability with relevant stakeholders,
• Strong analytical thinking and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Office applications.
• No travel restrictions.

Nice to Have

• Experience in the airline or travel technology industry.
• Knowledge of Passenger Service Systems (PSS), NDC, airline distribution, or airline operations.

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