Service Operations Specialist

🇹🇷 We're Hiring | Service Operations Specialist

📍 Istanbul, Türkiye

At Dreame Technology, we are committed to delivering an exceptional customer experience throughout every stage of the customer journey. As our business continues to grow in Türkiye, we are looking for a Service Operations Specialist to strengthen our after-sales service network and drive operational excellence.

If you are passionate about customer experience, service operations, and continuous improvement, we'd love to hear from you.

What You'll Do

• Manage day-to-day after-sales service operations to ensure efficient, high-quality customer support.
• Optimize service processes and monitor operational performance in line with company policies and service standards.
• Improve customer satisfaction (CSAT) and Net Promoter Score (NPS) by analyzing customer feedback and implementing improvement initiatives.
• Reduce customer complaints and escalations while ensuring consistent service quality across all service channels.
• Develop, evaluate, and manage authorized service centers, conducting regular performance reviews and driving continuous improvement.
• Collaborate with the spare parts supply chain to ensure parts availability, optimize inventory levels, and minimize service delays caused by parts shortages.
• Monitor warranty and service costs, improve operational efficiency, and support cost optimization initiatives.
• Manage service management systems and dashboards, leverage data analytics for decision-making, and support digitalization, AI, and automation projects within customer service.

What We're Looking For

• Bachelor's degree in Business Administration, Engineering, Supply Chain, or a related field.
• 2–5 years of experience in after-sales service, service operations, customer service, or service network management.
• Experience working with authorized service partners or repair centers is highly preferred.
• Strong analytical skills with the ability to interpret operational data and identify improvement opportunities.
• Familiarity with ERP, CRM, or service management systems.
• Excellent communication and stakeholder management skills.
• Strong problem-solving ability with a customer-first mindset.
• Fluent in Turkish and English.

Why Join Dreame?

At Dreame, you'll be part of one of the world's fastest-growing smart home technology companies. We offer the opportunity to work in a dynamic, international environment where innovation, ownership, and continuous improvement are at the heart of everything we do.

If you're ready to make an impact and help us deliver world-class customer service, we'd love to hear from you.

Apply now and become part of the Dreame journey.