Specialist, Order Book Fulfillment

Purpose & Overall Relevance for the Organization

• The purpose of the Order Book Fulfillment Specialist is to support the company’s goal of being the preferred partner by providing superior supports to customers in each of the 4 regions

Key Responsibilities

• Processes and follows-up on futures orders and daily orders
• Handling the delivery shortage claim
• Process defective return orders for all customers, make sure all the customers return can be processed in a timely manner
• Process take-back return orders for all customers, make sure customers’ take-back can be processed timely and correctly.
• Process order transfer for all customers, make sure all the orders can ship out and meet customers request delivery date.
• Work closely with internal co-workers with gift order book fulfillment. Make sure order forms are approved accordingly, valid customer codes & stock are used.
• Create CMA &CIQ order correctly for both NWS and ZMS orders at 100% accuracy. Resolve the delivery issue for NWS and ZMS orders.

Key Relationships

• Sales
• Finance
• SCM
• IT
• Customers
• MKT
• DTC

Knowledge, Skills And Abilities

• Strong computer skills in Word, Excel, Access
• Fluency in both oral and written English
• Outstanding communication skills
• Proactive, energetic, warm and enthusiastic

Requisite Education And Experience / Minimum Qualifications

• Bachelor
• 2 – 3 years of complaints handling, order processing, sales administration or customer service experience

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.