Customer Service Specialist

Who We Are

Established in 1976 and proudly celebrating our 50th anniversary, MIA Shoes is a family-owned footwear company dedicated to creating fashion-forward styles for women with an emphasis on wearability and comfort. For five decades, we've combined trend-driven design with an understanding of what our customers want to wear every day. As designers and wholesalers of our own brand, we work directly with independent retailers across the country — and we're looking for a dependable, detail-oriented Customer Service Specialist to be a key voice for our customers.

Role Overview

This is a dynamic, hands-on role at the center of our order processing operations. You'll be the go-to person for our wholesale retail partners and online customers alike — helping them place orders, answering questions, and making sure every interaction with MIA Shoes feels as good as our shoes fit. If you enjoy a fast-paced environment and have sharp communication and organizational skills, we'd love to hear from you.

Responsibilities

• Enter wholesale orders for independent retail customers accurately and efficiently
• Process website orders and employee purchases
• Process customer credit card payments accurately and securely in accordance with company policies
• Assist customers with questions, orders, payment inquiries, and general requests via phone and email
• Maintain accurate customer records and order information
• Work closely with internal departments to ensure timely and accurate order processing
• Support general customer service and administrative duties as assigned

Qualifications

• Ability to work on-site Monday through Friday (8am–5pm)
• Previous customer service, order entry, or payment processing experience preferred
• Proficient with Microsoft Office, including Outlook, Excel, and Word
• Experience with or the ability to quickly learn NuOrder, Power BI, Shopify, and Zendesk
• Strong computer skills and the ability to learn new software quickly
• Excellent verbal and written communication skills
• High attention to detail and strong organizational skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Ability to handle confidential customer and payment information with professionalism and discretion
• Positive attitude, reliability, and a strong work ethic

What We Offer

• Full-time position
• Competitive hourly pay, based on experience
• Stable work environment with a supportive team
• Paid time off and company benefits (Health/Vision/Dental)
• Opportunity for growth within the company
• Generous discount on MIA Shoes

If you're looking for a rewarding position with a company that values teamwork, accuracy, and outstanding customer service — and you want to be part of a brand with 50 years of history and a growing future — we'd love to hear from you. Apply today!