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PepsiCo Linkedin · Posted 2d ago

Customer Service Coordinator

Ho Chi Minh City

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Indexed description

Overview

  • Execute customer order management activities accurately and on time.
  • Coordinate order fulfillment and delivery execution to ensure service continuity.
  • Support customers and distributors on routine order and delivery matters.
  • Maintain operational compliance and service quality in daily Customer Service operations.

Responsibilities

  • Order Management
  • Process customer orders accurately and on time in SAP.
  • Monitor order status and coordinate delivery execution to support OTIF and order accuracy.
  • Provide order, delivery, stock availability, and credit status updates to customers and Sales teams.
  • Process trade promotion payments and tool-of-trade allocations accurately and on time.
  • Customer Service Support
  • Handle routine customer and distributor inquiries related to orders and deliveries.
  • Resolve routine operational issues related to orders, deliveries, pricing, and system transactions following established procedures.
  • Escalate complex issues to Customer Service Supervisor when required.
  • Reporting & Data Management
  • Prepare daily operational reports, including CFR and order tracking reports.
  • Support Sales teams with routine reports such as MTD Sales and pending sales order reports.
  • Maintain accurate order and customer master data in SAP.
  • Team Support & Compliance
  • Follow Customer Service procedures, Order-to-Cash controls, and operational standards.
  • Share process updates and lessons learned with team members.
  • Support team activities to ensure service continuity.

Qualifications

  • Associate-degree or equivalent.
  • Minimum of 1 year of relevant work experience in Customer Service, Supply Chain, Order Management, or Sales Administration is preferred.
  • Proficiency in Microsoft Office applications (Word, Excel)
  • Experience with ERP software (Oracle, SAP) is advantageous.
  • Strong customer service and communication skills
  • Willingness to work overtime as required.
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