Concentrix
Linkedin · Posted 9d ago
Customer Service Specialist (Bahasa Indonesia)
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Indexed description
Scope of Work
- Handle customer inquiries via phone calls, emails, live chat, and messaging channels.
- Resolve customer issues by providing accurate information and ensuring a positive customer experience.
- Escalate urgent or complex cases to the relevant team when necessary.
- Stay updated on products, processes, and customer service guidelines to deliver effective support.
- Ensure service delivery meets contractual KPIs and client expectations. Clarify customer requirements and identify the root cause before providing resolution.
- Listen attentively to customer needs and demonstrate empathy while building rapport. Document all customer interactions accurately in the client's CRM/system.
- Participate in initiatives to improve customer satisfaction and business performance.
Requirements
- Graduated from High school or equivalent academic level
- Fluency both in Bahasa Indonesia (Native) and English B2 and above (speaking, listening, writing, and reading) - working 100% English
Income Average: Gross Income: 22 - 23.200.000 vnd/month
Actual Working Shift: Mon–Fri: 9 AM – 6 PM Days Off: Fixed off on Saturday & Sunday
Work Location Flemington - 182 Le Dai Hanh Street, Phu Tho Ward, District 11, Ho Chi Minh City
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