Customer Service Specialist (English)

Customer Service Specialist (English)

Job Description

We are hiring Customer Service Advisors to support a global client in a fast-paced BPO environment. The role involves managing customer interactions across voice, chat, or email channels and delivering a seamless customer experience while meeting defined KPIs.

Key Responsibilities

• Handle inbound and/or outbound customer queries via call, chat, or email
• Provide timely and accurate resolutions to customer concerns
• Ensure high customer satisfaction (CSAT) through quality service delivery
• Follow defined workflows, SOPs, and compliance guidelines
• Accurately update customer interactions in CRM systems
• Meet productivity and quality metrics (AHT, FCR, CSAT, etc.)
• Escalate complex issues to relevant teams when required
• Support additional tasks such as basic troubleshooting or account assistance

• Fluency in Vietnamese and good command of English (B1–B2 level or above)
• Minimum 0–2 years of experience in customer service/BPO (freshers can apply)
• Strong communication and interpersonal skills
• Basic computer knowledge and typing skills
• Willingness to work in rotational shifts

• Experience in voice/chat support
• Exposure to CRM tools or customer support platforms
• Customer-first mindset with problem-solving skills

• Competitive salary + performance incentives
• Training and career development opportunities
• International exposure and structured growth path
• Friendly and professional work environment