Customer Support Specialist- Remote Europe

Pazu Games is at the forefront of mobile game development for children!

We craft vibrant, captivating, and educational gaming adventures that ignite creativity and fuel imagination.

With a commitment to safety and positive play, our games are loved by tens of millions of kids around the globe every month. Join us on this thrilling journey as we innovate and expand our portfolio, transforming playtime into an unforgettable, enriching experience! Dive into the fun with Pazu Games, where every game is a new adventure waiting to be explored!

We are seeking a passionate and customer-focused individual to join our team as a Customer Support Representative. You will play a key role in providing excellent service to our players, helping to resolve any issues they may encounter, and making sure they get the absolute best Pazu experience they can get.

Responsibilities:

As Pazu's Customer Support Specialist, You'll be resolving daily support tickets, and being the face and voice of Pazu on multiple channels (Email, App Stores, Social Media, etc.). You'll maintain high standards of service and customer satisfaction by providing effective solutions and alternatives to players, using our internal systems to do so.

• You'll identify, analyze, and report trends of recurring issues and complaints to Product and R&D while helping to achieve an optimal customer experience by proactively initiating related projects.

Requirements:

• 2+ years of experience in a customer-oriented role in a global company
• Native/mother tongue level of English (written and spoken) - required!
• Experience working with support software such as Zendesk, Intercom, or similar platforms
• Excellent human and communication skills.
• Supreme level of service (you’re a people person).
• Pro-active can-do approach - This role is what you’ll make of it.
• Ability to work in a fast and dynamic environment.
• High level of interest in the mobile gaming field - an advantage.
• Tech-oriented - an advantage.
• Spanish - an advantage