Technical Customer Service Specialist (Fitness Equipment)

Schedule: Monday–Friday | 8:00 AM–5:00 PM

Employment Type: Full-Time | Customer Service & Technical Support

Position Overview

In this role, you'll troubleshoot customer issues, answer product questions, coordinate spare parts, and help resolve service requests as efficiently as possible. The ideal candidate is a strong communicator and problem solver who enjoys helping customers and can remain organized in a fast-paced support environment.

What You'll Do

• Respond promptly and professionally to incoming customer questions, service requests, and technical issues.
• Gather relevant information to accurately identify and troubleshoot reported problems.
• Serve as the first line of technical support, resolving known issues and escalating more complex problems when necessary.
• Work toward strong First Time Fix Rates by providing accurate and efficient solutions.
• Identify and order necessary spare parts for straightforward repairs and service needs.
• Process customer spare-part requests accurately and efficiently.
• Maintain clear communication with customers throughout the troubleshooting and resolution process.
• Support service teams in resolving customer issues within established Service Level Agreements (SLAs).
• Collect and document product, service, and customer feedback from the field.
• Maintain accurate customer, product, and service information within CRM and internal systems.
• Help identify opportunities to improve service efficiency and reduce unnecessary support costs.
• Complete required product, process, and systems training.

What We're Looking For

• 3+ years of experience in technical support, call center operations, customer service, or a related environment.
• Strong verbal, telephone, and interpersonal communication skills.
• Excellent active listening and customer-service abilities.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with customers across a variety of situations and personality types.
• Ability to multitask, prioritize requests, and manage time effectively.
• Comfortable learning technical products, systems, and troubleshooting procedures.
• Experience working with CRM or customer service platforms.
• Strong attention to detail when documenting customer interactions and service information.

Preferred Experience

Experience with any of the following is a plus:

• SAP
• Salesforce
• ServiceMax
• CRM and customer service management systems
• Technical products, equipment, or spare-parts support

Ideal Candidate

You're proactive, organized, solutions-oriented, and genuinely enjoy helping customers. You can listen to a problem, ask the right questions, and work toward an effective solution without sacrificing customer service.

You'll succeed in this role if you're comfortable balancing technical troubleshooting, customer communication, documentation, and multiple service requests while maintaining professionalism and accuracy.

Why Join?

This is an excellent opportunity for someone looking to build their career in technical support and customer service while developing valuable product, troubleshooting, and CRM experience.

You'll work in a consistent Monday–Friday, 8:00 AM–5:00 PM schedule while playing an important role in customer satisfaction and service performance.

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