Senior Customer Sales & Service Agent - Guangzhou

We started out in 1985 with just two aircraft and handful of enthusiastic people. Now we have a team of over 60,000 and one of the largest fleets in the world. You could be part of our story and join us in our home city, Dubai. Our cosmopolitan team is built by people from over 160 nations. But wherever we’re from, there’s one thing we all share – a passion for travel. Our airline connects people to new places, experiences and cultures in 160 cities across six continents, and our route network is growing all the time. We have the only fleet of just A380 and Boeing 777 aircraft in the world, and we’ve won multiple awards for our on-board experience. We’re looking for people from across the globe to join our team in a vast range of areas. Be part of Emirates and help us to create the future of travel.

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives.

• Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
• Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.

Qualifications & Experience

Educated to at least GCSE or A Level standard or equivalent.

Experience in a contact centre or reservations office environment within the airline or travel industry.

Knowledge/skills

Knowledge of contact centre and airline/travel industry procedures and methodology.

Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems.

PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.

Fluency both oral and written in English and Mandarin.

If you are a high-performer, seeking a career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group is the perfect opportunity for you. At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers.