Specialist Reservations Sales

Key Duties and Responsibilities

• Provide guests with an industry-leading voice reservation experience through telephone and other communication channels. Recommend products that best meet guest needs while driving revenue growth, brand preference, and customer loyalty.
• Champion BrandHearted behaviors by demonstrating brand knowledge, brand passion, and brand pride.
• Consistently strive to meet or exceed performance expectations established by the management team.
• Inspire loyalty and build strong relationships with guests, business partners, hotel partners, and IHG employees through personalized, efficient, and customer-focused service. Use creativity to proactively identify solutions that drive results; listen to ideas and feedback from others and take ownership of assigned responsibilities.
• Manage time effectively, including adherence to assigned schedules, attendance requirements, and productivity expectations.
• Deliver a seamless customer experience through the effective use of systems, information, and tools.
• Demonstrate a self-motivated, positive, and proactive attitude with a willingness to take on new challenges. Respond positively to coaching and feedback.
• Actively participate in company initiatives, training programs, and events.
• Take ownership of personal development while ensuring alignment with team priorities and company objectives.
• Adapt effectively to changing situations and evolving tasks, while being sensitive and supportive of others during periods of change.
• Understand and consider the impact of personal actions on oneself and others, including colleagues, guests, and hotel partners.
• Identify opportunities to improve individual and team performance. Help team members and colleagues remain motivated and focused on achieving goals.
• Demonstrate the ability to determine and appropriately use outbound calls, the Internet, and other company tools to effectively fulfill job responsibilities.
• Support and exemplify IHG's core values and ways of working.
• Willingly undertake additional duties and responsibilities as assigned. 工作职责
• 通过电话和其他途径来服务客户，提供业内领先的语音预订体验，根据宾客需要提供相符的产品，推动收益、 品牌青睐度和客户忠诚度的增加。
• 通过展现品牌知识、对品牌的热情和自豪感，来主导心系品牌的行为。
• 始终努力达到或超越管理团队设定的业绩预期。
• 通过由客户需求驱动的个性化、高效的服务，激发客户、业务合作伙伴、酒店合作伙伴和洲际酒店集团员工的忠诚度，建立密切的关系。运用创意，积极发现推动业绩的解决方案；倾听他人的意见与反馈并以主人翁的精神负责相应的事务。
• 有效管理时间（包括遵守所分配任务的时间规定、出勤情况等）。
• 通过高效使用系统并恰当使用有关信息与工具，提供完美的客户体验。
• 展现自我激励、积极主动的态度，“积极主动”接受新的挑战。对指导和反馈做出积极响应。
• 主动参加公司的各项计划、培训与活动。
• 对个人的发展具主人翁精神，并使之与团队的优先任务及公司的目标相一致。
• 优秀的情况与任务变化的适应能力，敏锐地响应和支持他人。
• 理解并考虑自身行为对自己和他人（同事、宾客及酒店合作伙伴等）的影响。
• 寻找改进个人与团队绩效的机会。帮助团队和同事始终保持积极进取的状态，努力达成目标。
• 必须能够确定如何正确地使用外拨电话、互联网和其他公司工具，以便恰当地完成工作职责。
• 支持并展现出洲际酒店集团的价值观及工作之道。
• 愿意执行其他分配的任务。

Proficiency in English (CET-4/6 or above) Good communication skills Willingness to work in shifts (7am to 11pm) Relevant work experience is preferred 良好的英文能力 (CET4/6及以上） 良好的沟通能力 接受轮班制的工作（7am to 11pm) 有相关的工作经验优先考虑

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