Call Center Specialist

🚀 We're Hiring: Call Center Specialist

📍 Location: Guadalajara, Jalisco – Onsite

💰 Salary: $19,500 MXN/month + benefits above the law

🎓 Education: Bachelor’s degree / Graduation required

Are you passionate about customer service, communication, and helping customers resolve payment and financial service inquiries?

We’re looking for a Call Center Specialist to join our team in Guadalajara. In this role, you’ll be a key point of contact for customers, assisting with payment-related inquiries, transactions, account questions, and issue resolution while delivering a professional and exceptional customer experience.

🔹 What You'll Do

• Handle high-volume inbound calls while providing an excellent customer experience.
• Assist customers with payment-related inquiries, transactions, billing questions, and account issues.
• Support customers with payment processing, transaction status, refunds, disputes, and failed or declined payments.
• Verify customer and transaction information accurately while following established security procedures.
• Investigate payment issues, troubleshoot problems, and provide effective resolutions.
• Explain payment processes, policies, fees, and available options clearly and professionally.
• Accurately document customer interactions, transactions, and resolutions using CRM and payment-related systems.
• Coordinate with internal teams, payment processors, merchants, and other stakeholders to resolve customer issues.
• Follow established call center procedures, workflows, quality standards, compliance requirements, and service-level expectations.
• Handle sensitive customer and financial information with strict confidentiality and data-privacy standards.
• Escalate complex payment, fraud, or transaction-related issues to the appropriate teams when required.

🎯 What We're Looking For

• Previous experience in customer service, call center, contact center, banking, payments, fintech, financial services, or a similar environment is preferred.
• Experience handling payment-related customer inquiries or financial transactions is highly desirable.
• Excellent verbal and written communication skills.
• Strong customer-service orientation with professionalism and patience.
• Ability to multitask and work efficiently across multiple applications and systems.
• Strong problem-solving, analytical, and conflict-resolution skills.
• Comfortable working in a fast-paced, high-volume contact center environment.
• Ability to handle sensitive financial and customer information responsibly.
• Experience with CRM, payment processing, banking, or financial systems is a plus.

⭐ Key Skills

Customer Service | Payment Support | Call Handling | Payment Processing | Transaction Support | Billing & Account Inquiries | Refunds | Payment Disputes | Failed/Declined Transactions | CRM | Data Entry | Problem Solving | Conflict Resolution | Communication | Financial Services | Fintech | Data Privacy | Team Collaboration

💼 What We Offer

• $19,500 MXN/month
• Benefits above the legal minimum
• Annual performance-based bonus
• Standard industry benefits
• Relocation support, subject to company policy, for eligible candidates relocating from outside Guadalajara

If you're a customer-focused professional with payment, banking, fintech, or financial services experience and are looking to grow your career in a dynamic contact center environment, we'd love to hear from you!

📩 Interested? Apply now or send us your updated resume.

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