Customer Service Agent- ATW

JOB REQUIREMENTS: Customer Service Agent- ATW Summary This position is

responsible for providing customer service to all customers, including

scheduled or charter services. Customer Service agents must be attentive

to the customer\'s needs, politely handling their inquiries promptly,

And Completing The Required Transactions Per Company Policy And

procedures. Visa Sponsorship Available No Minimum Requirements

Combination of Education and Experience will be considered. Must be

authorized to work in the US as defined by the Immigration Act of 1986.

Must pass a Criminal Background Check. Education: High School

Diploma/GED Certification: No Years of Experience: Minimum one (1) year

Experience Customer Service Experience. Preferred Requirements Effective

communication skills, both verbal and written. Ability to work

efficiently under time constraints. Must be available to work flexible

hours, including nights, weekends, holidays, and long hours during

irregular operations. Must be well groomed and adhere to the dress code

policy. Must be at least 18 years of age and possess a valid driver\'s

license. Able to attend required training. Strong computer skills and

ability to use general office equipment. Ability to work in extreme

weather conditions. TRAINEE STATUS: Upon offer of employment, you will

remain in trainee status until successful completion of all practical

and written curriculum. Job Duties The ideal candidate must be people

oriented, highly motivated with a positive and friendly attitude.

Process tickets, check baggage, monitor carry-on baggage for size and

quantity, and assign seats. Provide information on arrival and departure

times, boarding procedures, carry-on regulations, and seat assignments.

Handle denied boarding situations, solicit volunteers, re-accommodate

customers and provide hotel, meal, and taxi vouchers when appropriate

Ensure compliance with FAA, Allegiant Air and airport regulations.

Enforce safety/security measures and monitor sensitive safety zones.

Assist Customers with special needs, i.e., Customers who need assistance

in boarding Ad hoc assignments as requested by the Lead or Supervisor

Complete required reports Meets arriving flights at baggage carousel to

ensure proper handling of bags. Monitors baggage carousel for unclaimed

baggage. Stores unclaimed bags in Baggage Service Office until claimed

or turned over to System Baggage Services. Handles delayed baggage

issues, ensuring a written report is completed and follows up with

customers until the bag is located, or the file is sent to Systems

Baggage Services. Inform customers of Allegiant Air policies and

procedures, re: lost, damaged, or replacement baggage and pilferage

claims. Provides consequential expenses to applicable customers when

there is a delayed bag. Ensure delivery of baggage to the affected

customer for late arriving or miss-loaded bags. Follow-up with customers

regarding lost baggage, replacement of damaged bags, car seats,

strollers, etc. Trace loaner wheelchairs, car seats, etc. Track

replaced, damaged, and miss-loaded baggage Assists with lost and found

Articles. Other Duties As Assigned. Physical Requirements The Physical

Demands and Work Environment described here are a representative of

those that must be met by a Team Member to successfully perform the

essential functions of the role. Reasonable accommodations may be made

To Enable Individuals With Disabilities To Perform The Essential

functions of the role. Airport Agent - While performing the duties of

this job, the Team Member is regularly required to stand, sit, talk,

hear, see, reach, stoop, kneel, climb and use hands and fingers to

operate various types of tools and equipment (i.e. hand trucks, carts,

ramps, tugs, etc.). May be required to lift, push, pull, or carry up to

300 lbs. May be required to work various shifts/days in a 24-hour

situation. Regular attendance is a requirement of the role. Exposure to

hei hts, small spaces, extreme noise (i.e. airport with planes,

vehicles, and other machinery), temperature, wind, and light

fluctuations. Ability to work in a confined area as well as the ability

to crawl in and out of small spaces for extended periods of time.

Ability to wear personal protective gear. Some travel may be a

requirement of the role. Essential Services Provider Allegiant as a

national air carrier is deemed an essential service provider during

declared national and state emergencies. Team Members will be required

to report to their assigned trip or work location during national and

state emergencies unless prohibited by local, state or federal order.

EEO Statement We welcome all individuals from varied backgrounds and

experiences to apply. Our company celebrates diversity, and we value the

unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran For more information, see

https://allegiantair.jobs Full Time Benefits: Profit Sharing

Medical/Dental/Vision/Life/ Disability Insurance Medical Travel

Reimbursement Legal, Identity and Pet Insurance 401K with an employer

match Employee Stock Purchase Plan Employee Assistance Program Tuition

Reimbursement Flight Benefits Paid vacation, holidays, and sick time

Part Time Benefits: Profit Sharing Medical Travel Reimbursement Legal,

Identity and Pet Insurance 401K with an employer match Employee Stock

Purchase Plan Employee Assistance Program Tuition Reimbursement Flight

Benefits Sick time \$18 - \$18 an hour PI286690595 \*\*\*\*\*

APPLICATION INSTRUCTIONS: Apply Online:

https://www.click2apply.net/wJeloLfDOxRm6UDzQFo4aA