Technical Application Support Specialist

Technical Application Support Specialist | 1st & 2nd Level Support | Industrial Software

At CrewHarbor, we connect German companies with skilled IT professionals in Romania.

For an industrial software environment, we are looking for a Technical Application Support Specialist who will cover both 1st- and 2nd-level support, combining user assistance with the technical analysis of data, logs, interfaces and configurations.

📌 Your Responsibilities

• Provide primarily remote support via phone, ticketing systems and remote access

• Handle 1st-level tickets, including intake, classification, standard troubleshooting, configuration, permissions, master data, user questions and recurring issues

• Perform 2nd-level analysis for non-standard cases by reviewing logs, database data and interfaces/APIs, as well as reproducing errors

• Write SQL queries independently to validate and investigate data states

• Make configuration adjustments and escalate reproducible technical issues to the development team

• Document cases clearly and support users and customers directly in German and English

🔎 Your Profile

• Strong PLC/SPS knowledge, especially Siemens S7-1500, is essential

• Solid SQL skills, including the ability to write queries independently

• Ability to troubleshoot across logs, databases, interfaces/APIs and application configurations

• Comfortable covering both 1st- and 2nd-level support in a customer-facing environment

• German at C1 level and English at minimum B2 level, both strong enough for telephone support

• Structured working style and clear technical documentation skills

💡 What We Offer

• Support hours: Monday–Friday, 09:00–18:00 Romanian time

• Predominantly remote setup, with on-site assignments only in exceptional cases

• Work across an application landscape including CAS genesisWorld, Sage 100, Sage Active and Redmine

• A role combining user support with hands-on technical analysis and direct collaboration with the development team

Interested? Apply directly or contact us at [email protected] to learn more about the opportunity.

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